By Randev Dias, Senior Manager Professional Services at OpusCapita Group. The global business environment is in constant shift. As organizations adapt to changes triggered by socioeconomic, geopolitical and environmental factors, the expectations from business process outsourcing are also changing.

The modern workforce is increasingly specialized, with workers finding the things they do best and excelling there. When you’re running a company it can be hard to find the absolute best person for every task within your company. This is particularly true for tasks you need less often.

The call center industry plays a vital role in facilitating commerce and communication across the United States, as well as the world. Call centers are highly desired businesses for many states and municipalities. Unlike manufacturing, they have little negative environmental impact; they are an ideal “green” business.